Fast, simple and uncomplicated
This is how the powerful Allianz boss Bäte sees the future
14.07.2018Whether chatbots, computer-controlled language assistants alá Siri or Alexa or a modular system in which you choose individual services. Easy and convenient to complete. Take out liability or household contents insurance quickly or change your car insurance - everything is easy, you might think. This is what ALLIANZ boss Oliver Bäte wants to implement in his group in the future. What happens in the event of damage? Here the "trap" often begins with the claim. An unfortunate formulation of the procedure, the rejection on the part of the insurer is not far any more. What about complex contracts, e.g. labour security? There it depends among other things on the state of health. Do I want to disclose my medical records to an AI? So that this can check "neutrally" which tariff comes into question for me? What happens to my personal and highly sensitive data afterwards?
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